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Frequently Asked Questions (FAQ)

WHAT IS 'MEDICAL ASSET MANAGEMENT SYSTEM (MED-AMS)'?

Ans: Medical Asset Management System (Med-AMS) is a comprehensive solution designed to streamline the asset management processes for medical facilities. Med-AMS automates and centralizes the management of medical equipment, supplies, and other assets, allowing for improved accuracy, efficiency, and transparency. With Med-AMS, medical facilities can keep track of their assets from procurement to disposal, ensuring proper maintenance and utilization. By using Med-AMS, medical facilities can increase the longevity of their assets, reduce costs, and improve the quality of healthcare services provided to patients.

HOW DO INSTITUTIONS ONBOARD THEMSELVES?

Ans:To oboard an institution, please follow these steps:

  1. Visit the web portal at https://medicalassets.assam.gov.in .
  2. Click on the "Onboarding" menu item at the top navigation bar.
  3. Select "New Health Institute" from the dropdown menu.
  4. Fill out the onboarding form with the necessary information about the institution.
  5. Submit the onboarding application form.
  6. The application will undergo review and approval by the administrator.
  7. Once the application is approved, the institution will receive an email notification.
  8. At this point, the institution can log in using their assigned User ID and Password sent through an email.
HOW DO VENDORS REGISTER THEMSELVES?

Ans: To register a Vendor, please follow these steps:

  1. Visit the web portal at https://medicalassets.assam.gov.in
  2. Click on the "Vendor" menu item at the top navigation bar.
  3. Select "Vendor Registration" from the dropdown menu.
  4. Fill out the registration form with the necessary information about the vendor.
  5. Submit the registration form.
  6. The registration will undergo review and approval by the administrator.
  7. Once the registration is approved, the vendor will receive an email notification.
  8. At this point, the vendor can log in using their assigned User ID and Password sent via email.
WHAT ARE MAJOR ASSETS?

Ans: Major assets refer to high-cost machinery or furniture that are considered as independent assets and not bulk commodities. When major assets are damaged, they go through a certain process with the vendor's involvement (not neccessarily) to bring them back to functioning state. It is important to add each major asset as an independent asset with corresponding product ID and other information.

WHAT ARE MINOR ASSETS?

Ans: Minor assets are low-value assets that are not considered as independent assets and are typically not tracked individually. Minor assets are usually purchased in bulk and should be entried in the Med-AMS with their Order ID and total quantity. Unlike major assets, they do not require a separate process with vendors when damaged or replaced.

WHAT HAPPENS NEXT AFTER INSTITUTE/DEPARTMENT ADMIN RAISE A TICKET?

Ans: The process of raising a ticket is as follows:

  1. Institute/department admin raises a ticket to the vendor for a specific asset.
  2. The vendor sends an inspector to conduct an inspection of the asset.
  3. After reviewing the inspection report, the vendor suggests an Action Plan.
  4. The Action Plan, along with estimated cost (if the asset is not under warranty or AMC/CMC coverage) and estimated time, is sent to the institute/department admin for approval.
  5. Once the institute/department admin accepts the action plan received from the vendor, the vendor proceeds to carry out the action plan within the specified time.
  6. After the repairing/replacement process is completed, the vendor sends an acknowledgment request.
  7. Upon receipt of the acknowledgment request, the institute/department admin sends the acknowledgment.
  8. Once the acknowledgment has been sent, the ticket is considered closed.
This process ensures that the necessary actions are taken to address the issues with the asset and that all parties involved are informed and satisfied with the resolution.

Can the asset working status be updated at any time?

Ans: Yes, the asset working status can be updated at any time.

IF ANY DOCUMENT/PICTURE TO BE UPLOADED?

Ans: If any document/picture needs to be uploaded, the requirements are as follows:

  1. A digital (or scanned) photograph of the asset (optional): This should be a PNG file with a size of no more than 200KB.
  2. A scanned copy of the payment receipt: This is required in case of repairing or replacement when the asset is not covered under warranty or AMC/CMC. The payment receipt should be in PDF format and should not exceed 200KB in size.
  3. Please ensure that the documents and pictures meet the specified file formats and size limits when uploading them.

IF ANY VIDEO LINK NEEDS TO BE PROVIDED?

Ans: No, there is no requirement to upload video links in this context.

Can asset details be edited once they have been filled and saved?

Ans: Yes, asset details can be edited multiple times even after they have been saved. However, please note that certain fields such as Manufacturing ID/Serial Number/Product Code cannot be edited once they have been entered and saved.

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